Frequently Asked Questions
Everything you need to know about your Koloa Surf Co. order and products.
What is the status of my order and how can I track it?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for unwashed and unworn items with original tags attached. If you need a different size or style, please initiate an exchange through our online returns portal.
How do Koloa Surf Co. apparel items fit?
Most of our apparel follows a standard, true-to-size fit. However, we provide a detailed size chart on every product page to help you find the perfect fit for t-shirts, hoodies, and performance gear.
Do you offer international shipping?
Yes, we ship Koloa Surf Co. gear worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How should I care for my Koloa Surf apparel to ensure longevity?
To maintain the quality of the prints and fabric, we recommend machine washing your items in cold water with like colors and tumble drying on low heat or air drying.